1. Introduction
The Interactions page shows an overview of all your chatbot interactions within the Verax Control Center.
2. Import and Export Interactions
Interactions appear automatically on the Interactions page for users that have a working proxy or API key interaction setup.
Users who have not set up interactions or want to upload interactions into the Verax Control Center manually must import their interactions.
Import Interactions
To import interactions, click Import.
The Import interactions screen opens. Here you can see a list of interactions you’ve imported.
To import a new interaction, click Upload files. The interactions must be imported in JSON format. The Verax Control Center supports the following format:
[
{
"request": "request body",
"response": "response body",
"timestamp": "MM/DD/YYYY HH:MM"
}
]
The Upload Interaction Files dialog appears. Click UPLOAD FILES and browse for your interactions in JSON format. Click SUBMIT.
The new interactions appear on the Import interactions screen. You can click the delete icon to delete the interaction or the download icon to download the interaction.
Click Delete all to delete all imported interactions.
Export Interactions
To export interactions, click Export. The interactions will be downloaded as a CSV file.
3. Sorting the Interactions
The information shown on the Interactions page can be sorted by topic and date range.
To sort by topic, click Topic at the top and check the box to the left of the topics by which you want to sort.
To sort by date range, click Range at the top and select the Start date and End date.
You can search for a specific keyword within an interaction in the Search bar.
To add a custom filter click Custom filter.
You can select a variety of variables. Select the Columns, Operator, and/or enter a custom Value. Click ADD FILTER to add the custom filter. You can add multiple filters.
To remove a filter click the “X” to the left of the filter. To remove all filters click REMOVE ALL.
4. Using the Interactions page
The Interactions page gives you a full overview of all of your interactions. For each individual interaction, the following are displayed:
Time - The time of the interaction.
Verax score - Represents the overall accuracy of a chatbot’s answers.
Score breakdown - The Relevance and Groundedness scores for the response.
Topic - The topic into which the request best fits
Request - The user’s request
Response - The chatbot’s response
You can sort the Interactions page by any category by clicking on the category headed.
Example: Interactions sorted by Time: 
Use the navigation tools at the bottom to scroll between interactions and change how many interactions are displayed.
Reviewing Interactions
Click on an individual interaction to see the full information for that interaction.
The right-hand panel opens, here all interaction information is displayed, including:
Time
Topic
Subtopic
Request and related topics, subtopics, and tags
Response and related topics, subtopics, and tags
Relevance and Groundedness score breakdowns
Control features applied (if active)
Evidence to support the response scores based on your knowledge base.
